At Amvola, we value credibility and respect for our customers above all else. Our policies are designed to be transparent and are strictly aligned with European Consumer Protection standards, ensuring you have a safe and worry-free shopping experience.

We are committed to your satisfaction and to resolving any issues efficiently. If you have any questions or require assistance, please do not hesitate to contact our support team.

Right of Withdrawal (Returns)

In accordance with EU regulations, you have the right to return your order within 14 days of receiving your items for a full refund, without needing to provide a justification.

• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• How to initiate: Please contact us via email to start the process.

Damaged or Incorrect Items

If you receive a defective item or the wrong product, we will replace it free of charge or offer a full refund. Please send us a photo of the issue immediately upon delivery so we can resolve it for you.

Shipping & Delivery

Amvola operates with a global logistics network to bring you the best products.

• Fulfillment: Orders are shipped directly from our international distribution centers to your doorstep.
• Carriers: We partner with major logistics providers across Europe to ensure your purchase arrives safely.
• Processing Time: After payment confirmation, your order goes into production/handling. Please allow up to 7 business days for your order to be prepared and dispatched. Once shipped, you will receive a tracking number to monitor your delivery.